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Top left corner of the containing box   myBenefits:Your Key to New York State’s Programs and Services   Top right corner of the containing box


myBenefits is a tool for getting information on New York State’s programs and services. The following instructions are brief and easy guides to access those programs and apply for services.

Am I Eligible?

To get a quick idea of what programs you may be eligible for, click on ‘Am I Eligible?’. The questions will take about 10 minutes to answer. Your personal information is not saved after you leave the website.

By answering some basic questions about your household, your money and your bills, it will tell you if you may be able to get help with the following programs:

  • SNAP (Supplemental Nutrition Assistance Program)
  • Temporary Assistance (TA)
  • HEAP (Home Energy Assistance Program)
  • Special tax credits
  • HIV Uninsured Care Program
  • WIC (Women, Infants and Children)
  • A wide variety of services for older New Yorkers
  • Various health insurance programs for individuals, families, children, and sole proprietors

New Users

If you are a first time user and want to Apply for Benefits you must first create a myBenefits account. Other New York State Agency accounts are not compatible with myBenefits. Begin by clicking on the ‘New Users’ button.

  1. 1. Fill in each of the fields in Steps 1 through 3 on the Account Creation screen. Items marked with a red asterisk* are required. Click Next.
  2. 2. You will receive ‘Congratulations!’ on creating an account and be instructed to click ‘Next’ to continue to the login screen.
  3. 3. Fill in your User ID and Password and click on the ‘Sign In’ button.
  4. 4. Click on the link ‘Start New Benefits Application’.
  5. 5. Based on where you live, myBenefits will let you know which application options are available.
  6. 6. Instructions on the screen will guide you through the application.
  7. 7. If you cannot complete your application you can save it and return later. When you complete it submit it to your local office for processing and eligibility determination.

If you are a first time user and want to Recertify Benefits, Report Changes or View Case Details you must first create an account and enter your case information. Begin by clicking on the ‘New Users’ button.

  1. 1. Fill in each of the fields in Steps 1 through 3 on the Account Creation screen. Items marked with a red asterisk* are required. Click Next.
  2. 2. You will receive ‘Congratulations!’ on creating an account and instructed to click ‘Next’ to continue to the login screen.
  3. 3. Fill in your User ID and Password and click on the ‘Sign In’ button.
  4. 4. Select the button for ‘What you would like to do?’.
  5. 5. Fill in all the required fields which are marked with a red asterisk* for the Case Information section and click ‘Next’.

You will be directed through the Recertify Benefits or Report Changes processes and your information will be submitted to your local office. The View Case Details screen will display your case status and budget information and you will be able print it out as proof of program eligibility.


Returning Users:

If you have already created a myBenefits account and would like to Continue or Track an Application click on the ‘Returning Users’ button.

  1. 1. Enter your User ID and Password and click on the ‘Sign In’ button.
  2. 2. Click on the corresponding Action Button to Continue or Submit your Application, View Submitted Applications or Submit Verification Documents.

If you have already created a myBenefits account and would like to Start a New Benefits Application, Start a New Recertification Application, View Case Details or Report a Change click on the ‘Returning Users’ button.

  1. 1. Enter your User ID and Password and click on the ‘Sign In’ button.
  2. 2. Select the button for ‘What you would like to do?’.
  3. 3. Fill in your ID Number for CIN Validation and click ‘Next’.

You will be directed through the Recertify Benefits or Report Changes processes and your information will be submitted to your local office. The View Case Details screen will display your case status and budget information and you will be able print it out as proof of program eligibility.

Check Your EBT Account

If you would like to get up-to-date information about your SNAP and/or Cash benefits click on the link ‘Check Your EBT Balance’. If you have an EBT SNAP and/or Cash Account you may now access your account information via the internet in English or Spanish. Functions available online include, but are not limited to the following:

  • Account Balance
  • Account Activity
  • PIN Changes
  • NYC Message Center
  • Customer Service Message Center
  • Chase ATM Locator Service

Cardholders must register the first time they log on to the website. Instructions for logging on, registering and navigating the website is found in the Electronic Benefits Transfer (EBT) Cardholder Account Overview Guide. You can view the guide by clicking on the link (EBT) CARDHOLDER ACCOUNT OVERVIEW GUIDE.


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